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Ordering Info & Policies
All prices are in US dollars and are subject to change without notice.
If you are ordering from Connecticut, your order will be subject to the current Connecticut state sales tax.
Lock-itz® is committed to processing orders as FAST as possible.
Lock-itz® will make every effort to keep you aware of the current status of your order via email notifications. Please contact email@example.com if you have any questions regarding the status of your order. Be sure to include your PayPal order/transaction number when submitting your inquiry, this will ensure that we can expedite your request. Free tracking information is provided for domestic orders only. Unfortunately, international packages cannot be tracked once they leave the United States.
Our intent is to create a product of exceptional value and quality and we are quite confident that you will love your Lock-itz®! If however for some reason you are not satisfied with your purchase we have provided the following return policy:
Because of the nature of a personalized gift we do not accept returns. However, if your order has an engraving mistake by us you may return it within 14 days in its original packaging and its original condition for a credit or exchange. Lock-itz® is not responsible for items lost during the return shipping process, nor can we process your return until the item is received. We will credit you in the same manner as your original payment within 14 days of receiving the returned item minus shipping charges.
In the unfortunate event an engraving error occurred by you and you would like a replacement we will offer a replacement at a 10% discount.
Returns can be shipped to:
17 Ells St
Norwalk, CT 06850
LARGE VOLUME ORDERS
Large volume inquiries are welcome. Please contact us for more information and a quote.
Lock-itz® will keep its stock listing up to date. If however, stock availability on your order has changed, we will email you with a notification and a time frame on a restocking date.
If you have any questions about your order, please contact us and we’ll get back to you as soon as we can! Please contact: firstname.lastname@example.org